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Our website uses "shopping cart technology" to facilitate online ordering. When you start shopping with us, our server automatically assigns you a unique "shopping cart" where you can store products you are interested in purchasing. There is no limit to the amount of products you can have in your cart, and you can add, remove or change the products in your cart at any time before you check out.
To add products to your cart, and you can click "Buy Now" when viewing a product you want to purchase.
When you are ready to check out, click the "Checkout" button . If this is your first time ordering from us, you will need to fill out your shipping and billing addresses, and a way to contact you if we have any questions. Hit "continue" when done.
On the following page choose a payment method. In the "messages" box, write any comments you want our order specialists to know. These comments will be reviewed before the order is processed. Then click "continue."
When you hit "continue" your order will be submitted, and you will see a thank you confirmation. You will also receive a confirmation by e-mail, assuming you entered your e-mail address properly in the address page.
We accept major credit cards.
We never see your private credit card information. Your information is passed via secure server to our card processor. All we see is the approval information.
We also accept payment using PayPal.
We chose this method for numerous reasons:
1. Customers do not have to have a PayPal account.
2. We never see your private credit card information.
3. Many customers are familiar with our eBay offerings and already use PayPal for purchases.
4. Some customers prefer one payment system and the security it brings.
We do not offer open accounts or Net-30 terms.
If you are ordering within the continental United States, you can expect your order within 7 to 10 business days. Shipping information is always available by logging in and viewing your order summary page. Status and Tracking information is posted when your order ships.
You can also contact us via the email provided with your order confirmation.
Shipping and Handling charges cover the costs of packaging and processing your order.
Standard Shipping
We ship via the United States Postal Service for all orders. We have found this to be most convenient for all domestic and international customers.
Shipping Upgrades
Details on available shipping options are supplied at checkout.
International Orders
Shipping options for international orders are supplied at checkout, along with actual costs.
Note: The customer assumes responsibility for customs charges and
other applicable fees or taxes as required. Delays in customs are beyond our control - please understand this before ordering.
INTERNATIONAL ORDERS ARE SHIPPED VIA REGISTERED MAIL. If your country does not offer this service, we will contact you to arrange other shipping methods. Registered mail will require a signature for delivery, often requiring pick up of your package at the post office. International orders typically experience customs delays beyond our control.
Due to the broad categories of items prohibited by Italian Customs Authorities, including many electronic items, we regretfully do not ship to Italy.
We are required by law to collect sales tax on all orders being shipped to locations within Virginia. Sales tax is calculated on the merchandise and handling charge total. Tax Exempt Customers may read the section below for information on declaring the exemption.
We do not collect sales tax on orders shipped to other states, as we have no "nexus" or physical presence in any other state. However, you may be responsible for paying a sales/use tax to your state and/or local taxing authority on orders shipped to you in your state.
Tax exempt customers may place their orders with us by Internet. However, Internet orders will show tax at the time the order is placed. We will not collect sales tax if, prior to when we process the Internet order internally, we receive a SIGNED Virginia Tax Exempt Certificate (NOT A COPY OF A LICENSE) in which you attest to the fact that you are a tax exempt organization and you are not required to pay tax on the items purchased. Please make sure you include your tax exempt customer number on the Tax Exemption Certificate. You can send us the Tax Exempt Certificate by mail at PO Box 14005 Norfolk, VA 23518. If you need a Virginia Tax Exempt Certificate form, please e-mail us or visit the Virginia Department of Taxation Website.
We will collect sales tax on the order if we do not receive a SIGNED Tax Exemption Certificate before we process the order.
Out of Stock items are not available for ordering. If you wish to be notified when an out of stock item becomes available again, use the Contact Us form and we will add you to our want/wish lists. If an item you want has been discontinued, we will notify you and let you know if there are any recommended replacement items.
Cookies are a term used for small text files a web site sends to a visitor's computer to aid in identifying and tracking that individual through the site. We currently use cookies in our website to keep track of a shopper's progress through our commerce server. Each cookie is a very small number that tells our server which shopper you are, what products you currently have in your cart, what pages you are on, what products you are viewing, etc. We do not collect any information from cookies - it is purely used to avoid any crossed-orders and to provide you with better service.
If you do not accept cookies, some features of this site will be limited. We strongly recommend that you accept cookies while on our site. It also helps to turn the "cookie warning" off in your browser while you are on our site. You can always turn it back on when you are finished shopping.
Inventory stock status is kept updated throughout the day. Occasionally an item showing in stock may go out of stock by the time your order is placed. We apologize for any inconvenience this may cause.
All items are packaged to prevent damage while in shipping. Our quality control ensures your merchandise will arrive intact and undamaged. We cannot be responsible for damage caused by irresponsible actions. Always use care when opening your package to avoid damage to contents and injury to yourself.
All items are processed in accordance with Mil-Standard ESDS handling and packaging procedures. All ESDS items are labeled appropriately. Please ensure you heed and follow ESDS handling procedures when opening/inspecting items.
Pictorial and typographical errors are subject to correction when orders are placed. Talon Electronics reserves the right to limit quantities.
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